The Vision: Increase company profit by scaling the Customer Success Manager via agentic operations.

This is a sovereign library of specialized AI Skills designed to reduce the toil in Customer Success operations. These skills are written to be read by humans and executed by autonomous agents (Gemini, Claude, etc.).

Key Pillars of the Framework

Technical Integrity: Moving beyond basic CRM notes to multi-protocol schema alignment (gRPC, OpenAPI).
Outcome Intent: Codifying exactly what the customer wants to achieve from Day 0.
Value Receipts: Automating the evidence of ROI.
Holism: Include information from multiple sources: CRM, support tickets, email, chat, call transcripts, usage data, etc.
Prediction: Predict 100% of churn.

How to Use This Framework

1. The Skill Library (The Engine)

The core of this repository is the /skills-library. These are raw, agent-ready files meant to be ingested by AI Orchestrators or read by humans.

2. The Web Portal (The Dashboard)

We have included a React-based portal to make these skills accessible to non-technical users.

Setup Required: You must deploy this repository to a hosting provider (like Vercel or Netlify) to make the portal live.
For CSMs: Once live, navigate to your custom URL to browse playbooks and guardrails.

3. Agentic Integration (The Automation)

Point your AI agents (via MCP or API) to the /skills-library to allow them to follow the Execution Logic autonomously.

Contributing

This is an open-core project. We welcome contributions from the global Customer Success community. If you have a play to contribute or an improvement to make, please see CONTRIBUTING.md to learn how to contribute while maintaining your professional attribution.

LICENSE & ATTRIBUTION

Licensed under the REPlexus Community License v1.0.
Personal & Internal Business Use permitted. Commercial Consulting prohibited.

For full legal terms, including our hardened limitation of liability regarding AI hallucinations and financial loss, please see LICENSE.md.

Customer Success Skills

README